Privacy Policy

1.1 Deposits can be made from inside our Client Portal. Not all deposits made will be reflected in your account immediately. Refer to the deposit methods available on the Account Funding and Withdrawal page of our website for more details.

1.2 Deposit facilities are to be used for trading only.

1.3 Funds deposited into a trading account should be made from a source (e.g. credit/debit card, bank, alternative payments account, etc.) that is in the same name as the trading account.

1.4 At our discretion, SFS may require confirmation of funding account ownership at any time (credit card, bank account, alternative payments account, etc.) before funds can be credited into a trading account. For example, a client may be required to produce a scan copy or card photo should they wish to deposit using a credit or debit card. Failure to comply with this policy will result in rejection of the deposit. Please redact the credit card numbers to only show the first 6 and the last 3 digits (for example, 1234 56** **** *234).

1.5 If we choose to waive or cover any fees, we can only cover fees that we see. Other fees charged by your bank, intermediary bank and/or our financial institution remain your responsibility.

1.6 SFS will not be liable for any losses (including auto or forced liquidation event) incurred as a result of delays in processing your deposit, including, but not limited to payments made to cover on-going margin requirement. Only cleared funds are deposited into a trading account. It remains the client's responsibility to ensure their trading account(s) have sufficient funds to cover margin requirements.

1.7 Should there be an unforeseen delay in funds being uploaded to MetaTrader 5, it remains the client's responsibility to ensure that their trading account has the necessary funds available. This may involve using alternative payment methods to ensure seamless execution of trading activities without interruption.

1.8 Payment options accessible to you may differ based on factors like your account's base currency and your geographical location. For a comprehensive view of the available payment methods, please refer to your Client Portal.

2.1 Withdrawals can be made from inside our Client Portal. Not all withdrawals made will be reflected in your account immediately. Refer to the withdrawal methods available on the Account Funding and Withdrawal page of our website for more details.

2.2 To ensure compliance with anti-money laundering/counter-terrorism financing (AML/CTF) rules and regulations, SFS enforces a policy whereby withdrawals are processed exclusively to the same account (e.g., credit/debit card, bank account, alternative payments account, etc.) from which the initial funds were deposited. SFS reserves the right, at its absolute discretion, to reject instructions for returning funds to a different account without providing justification. Clients may also be asked to furnish additional information and documents as deemed necessary by SFS prior to the processing of any withdrawal instructions.

2.3 Withdrawals are generally processed within 24 hours. Depending on the withdrawal method chosen, it can take between 1-7 business days (or more) for you to receive your funds. Do take note that a single withdrawal request could be carried out via more than one transaction by the company, in order to meet the total withdrawal amount requested. The company shall not be held liable for any deposit/withdrawal processing delays that are caused by payment systems.

2.4 Withdrawal via wire transfer generally requires 3 to 5 business days (or more) to complete. Do keep in mind that a single withdrawal request could be carried out via more than one transaction by the company, in order to meet the total withdrawal amount request. While we do not charge any fees, you may still need to pay other charges made by the banks and any intermediaries involved at your expense.

2.5 Trading profits or any account balance exceeding the initial deposit amounts preferably refunded via wire transfer.

2.6 Clients acknowledge they may be required to provide additional information and/or documents on, among others, the source(s) of the funds and/or source(s) of wealth in general when processing a withdrawal request or at any time during their journey with SFS. SFS reserves the right to refuse to process a withdrawal request where a Client does not provide all required information, and/or where SFS has reasonable concerns that doing so may result in breaches of the AML/CTF laws and regulations.

2.7 Clients acknowledge that SFS does not guarantee a recall of a financial transaction under any circumstances and that SFS is not liable for any losses suffered as a result of providing incorrect instructions/details of the destination account.

2.8 SFS reserves the right to refuse to process a withdrawal request if it has reasonable grounds to believe that the trading account may result in deficit or cause the account to fall below the margin requirements.

2.9 SFS reserves the right to refuse to process a withdrawal request if it has reasonable grounds to believe that the trading account may turn into a negative balance after the withdrawal request is processed or if the trading account is subject to a charge-back investigation.

2.10 If your account was funded by credit card and a withdrawal is requested within 12 weeks, this withdrawal will be refunded back to the original credit card. However, please be aware that the method of returning client funds is solely determined by SFS at its discretion.

3.1 Third-party deposits and withdrawals are prohibited. We operate a "return to source" policy. For example, if funds were deposited using your preferred method of deposits (for example: personal credit card), we would refund you in the same way along with any profits. The same applies to wire transfer, credit card, and the other funding options we offer. If for any reason we are unable to return the funds to the source, we will refund, preferably, via a wire transfer in the name of the trading account holder.

3.2 If, for any reason, SFS becomes aware of a payment made by a third party, SFS is entitled to reverse the payment, close any open positions, null any profits gained, and/or terminate the trading account. SFS will not be liable for any losses as a result of breach of this policy.

4.1 If client deposits funds via Alternative Payments or Credit Card and then requests a withdrawal of these funds with no trading (or minimal trading) on their account, then we reserve the right to charge the applicable merchant fees and a discretionary handling fee to the clients account upon their withdrawal. Recurring cases of abuse will see the client's account immediately closed.

4.2 This policy cannot be exhaustive. Additional conditions or requirements may apply at any time due to regulations and policies, including those set in order to prevent money laundering and counter terrorism financing. Usage of this site and services is subject to the Client Agreement and other operative agreements which may be amended from time to time at SFS's sole discretion.